FAQs

What frame size should I order?

Please see our page on sizing to help you choose: Sizing Guide. If you need any further assistance in selecting your size, please call 01789 292 263 (Mon-Fri, 9-5pm).


What does 'DTT' stand for after a frame size?

'Double Top Tube'. On the largest frame size of some of our diamond frame classic bicycles, an additional top-tube forms part of the frame for extra strength.

Guv'nor DDT frame size


What is a 'diamond' frame and 'open' frame'?
Diamond frame is a term used to describe a frame that typically has two triangles that form its frame structure. It has a high top-tube (*) that often requires you to swing you leg over to mount the bicycle.Diamond Frame

An 'open' frame is one which has a 'step-through' frame design with a low top-tube (*) that is easier to step-over when mounting the bicycle.
Step-over Frame

Can I order to my local Pashley dealer who is not on your click & collect list?
Not all of our Pashley dealers are currently signed-up for the 'Click & Collect' service. If your nearest Pashley dealer is not listed, please contact us and we will endeavour to assist you with your order: 01789 292 263 (Mon-Fri, 9-5pm) or email us: hello@pashley.co.uk

Can I change or cancel my order?
Please call us on 01789 292 263 (Mon-Fri, 9-5pm) and we can assist you. Please have your order number to hand.

I have received the wrong items, what should I do?

Please call us on 01789 292 263 (Mon-Fri, 9-5pm) and we can assist you. Please have your order number to hand.


What warranty is there for my Pashley?
The Pashley warranty covers the following:
  • Frame for five years from the purchase date (excludes front and rear suspension parts, paintwork and brightwork).
  • Other parts for one year from the date of purchase (subject to correct inspection). This excludes normal wear and tear and any consequential damage thus caused.
Please ensure that you retain your order email, as this will be required if any claim is made while your cycle is under guarantee. Please also note that the guarantee is non-transferable if the cycle is sold on.

How do I register my Pashley?

We recommend that all new cycles are registered with us after purchase, to aid any future correspondence. Simply fill out our online registration form.


I have a problem with my cycle, what should I do?
In the first instance, please contact the dealer you collected the cycle from and they can assist you with making adjustments or replacing any parts if applicable. If you have any further queries, please contact us directly.

Can I return my order?
We are very proud of our cycles and we want you to really enjoy yours in proper working order. In accordance with your statutory rights, you are entitled to return a cycle within 14 days of collection, provided it is in absolutely new condition and has not been used in any way. For further information on how to do this, please see our returns page: click here.

Where can I buy accessories for my Pashley?

A range of Pashley accessories, attire and spares can be purchased directly from our online 'Pashley Collection' store at www.pashleycollection.co.uk.


Can I order a tricycle for collection from a Pashley Click and Collect dealer?

We do not currently list the Pashley tricycles on our Click and Collect store. Please contact us and we will endeavour to assist you: 01789 292 263 (Mon-Fri, 9-5pm) or email us: hello@pashley.co.uk

SIZING GUIDE
Pashley’s cycles come in a variety of frame sizes. The frame size (1) is the distance between the centrepoint of the cycle's bottom bracket (where the pedal arms extend from) and the top of the frame's seat tube (where the seatpost enters the frame).
Sizing Diagram

'DTT' (2) after a frame size stands for 'double top-tube', where an additional top-tube has been added to the frame. The stand-over height (3) for our 'diamond' frame bicycles is the height from the ground to the top of the top-tube.



Sizing Tables
Frame sizes are shown in bold red in the tables below, followed by the corresponding inside-leg length range (and stand-over height - SOH - if applicable).

To select the correct frame size for you, first measure your inside leg length (from the sole of your foot to the inner top of your thigh) in inches - please note that this is a different measurement to your trouser inside leg length. Then, use the tables below to find the frame size you will need.

Your inside leg length may fall in-between two frame sizes. If you are unsure which size is best for you, please feel free to call us on 01789 292 263 (Mon-Fri, 9-5pm) or email hello@pashley.co.uk and we would be happy to advise.

Please note that the Guv'nor, Briton, Roadster, and Speed 5 have a higher than average top-tube ("stand-over") and bottom bracket height. If your inside leg is at the lower end of a frame-size range for these bicycles, you may need to support yourself on tip-toe when stopping on your bicycle.



Princess / Britannia / Poppy:

 17.5" 20" 22"
27.5 - 31.5" 30 - 34" 32 - 36"

Aurora:

18" 20" 22"
27 - 31" 30 - 34" 33 - 37"

Parabike / Penny / Tube Rider:

19"
28 - 34"
Parabike and Tube Rider SOH = 30.5"

Roadster:

20.5" 22.5" 24.5" DTT
30 - 34.5" 32 - 36.5" 34 - 38.5"
SOH=31.5" SOH=33.5" SOH=35.5"

Speed 5:

20.5" 22.5" 24.5" DTT
29 - 33.5" 31 - 35.5" 33 - 37.5"
SOH=31.5" SOH=33.5" SOH=35.5"

Guv'nor / Briton:

 20" 20.5" 22.5" 24.5" DTT
27 - 31" 29 - 33.5" 31 - 35.5" 33 - 37.5"
SOH=29.5" SOH=31.5" SOH=33.5" SOH=35.5"

Clubman / Countryman:

 20" 21.5" 23" 24.5"
27 - 32" 28.5 - 33.5" 30 - 35" 31.5 - 36.5"
SOH=30" SOH=31" SOH=32" SOH=33"

Pathfinder:

50cm 53cm 56cm 59cm
29 - 32" 30.5 - 33" 31.5 - 34" 32.5 - 35"
SOH=30" SOH=31" SOH=32" SOH=33"

Roadfinder:

48cm 50cm 53cm 56cm 59cm
28 - 31" 29 - 32" 30.5 - 33" 31.5 - 34" 32.5 - 35"
SOH=29" SOH=29.5" SOH=31" SOH=32" SOH=33"

 



Geometry

Below are the frame dimensions for the Clubman, Countryman, Roadfinder, and Pathfinder. They are shown in mm unless otherwise stated.

Countryman and Clubman Geometry Diagram

COUNTRYMAN 20" 21.5" 23"  24.5"
A - HEAD ANGLE 71° 72° 72° 72°
B - SEAT ANGLE 73° 73° 73° 72°
C - TOP TUBE CTRS 540 555 570 590
D - FRONTWHEEL CTRS 601 608 624 633
E - FORK OFFSET 55 55 53 53
F - CHAINSTAY CTRS 435 435 435 435
G - BB DROP 60 60 60 60
CLUBMAN 20" 21.5" 23" 24.5"
A - HEAD ANGLE 71° 72° 72° 72°
B - SEAT ANGLE 73° 73° 73° 72°
C - TOP TUBE CTRS 540 555 570 590
D - FRONTWHEEL CTRS 601 608 624 633
E - FORK OFFSET 55 55 53 53
F - CHAINSTAY CTRS 445 445 445 445
G - BB DROP 60 60 60 60

Pathfinder and Roadfinder Geometry Diagram

PATHFINDER 50cm 53cm 56cm 59cm
1 - TOP TUBE 524 540 558 578
2 - SEAT TUBE 500 530 557 583
3 - HEAD TUBE 122 128 140 160
4 - CHAINSTAY 430 430 430 430
5 - BB DROP 68 68 68 68
6 - HEAD ANGLE 71° 71.5° 71.5° 71.5°
7 - SEAT ANGLE 74° 73.5° 73° 73°
8 - FORK RAKE 50 50 50 50
9 - WHEELBASE 1007 1014 1028 1048
10 - REACH 364 374 383 398
11 - STACK 548 556 567 586
ROADFINDER 48cm (650c) 50cm (650c) 53cm (700c) 56cm (700c) 59cm (700c)
1 - TOP TUBE 504 514 539 557 581
2 - SEAT TUBE 408 500 530 560 590
3 - HEAD TUBE 112 132 110 139 169
4 - CHAINSTAY 385 385 418 418 418
5 - BB DROP 47 47 65 65 65
6 - HEAD ANGLE 71.5° 71.5° 72.5° 72.5° 72.5°
7 - SEAT ANGLE 74° 74° 73.5° 73° 73°
8 - FORK RAKE 45 45 45 45 45
9 - WHEELBASE 939 950 988 1002 1026
10 - REACH 365 370 383 388 403
11 - STACK 478 497 525 551 580